PAIA Manual

1. Introduction

This manual is prepared in accordance with section 51 of the Promotion of Access to Information Act, 2 of 2000 (“PAIA”), read together with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

iStamp (Pty) Ltd is a product house that designs, distributes, and administers a bundled funeral cover and savings product. iStamp is not an insurance risk carrier and does not accept deposits from the public. Insurance risk is underwritten by licensed insurers, and savings balances are facilitated through regulated Banking-as-a-Service partners.

2. Company Details

Company Name

iStamp (Pty) Ltd

Registration Number

2026/107312/07

Email Address

info@istamp.co.za

Website

https://istamp.co.za

3. Information Officer

The Information Officer is responsible for ensuring compliance with PAIA and POPIA.

• Designation: Chief Information Officer
• Email: fidelis@istamp.co.za

4. Records Available Without a PAIA Request

• Product summaries and benefit explanations
• Terms and conditions
• Privacy Notice
• Complaints procedure
• Regulatory disclosures

5. Categories of Records Held

• Client identification and contact details
• Beneficiary and dependant information
• Funeral policy administration records
• Savings wallet and transaction administration records
• Premium collection records
• Claims submissions and correspondence
• Contracts with insurers and BaaS partners
• Compliance and regulatory records
• Accounting and financial records
• Employee and contractor records
• System security and technical logs

6. Records Held in Terms of Other Legislation

• Companies Act, 71 of 2008
• Financial Advisory and Intermediary Services Act (FAIS)
• Financial Intelligence Centre Act (FICA)
• Income Tax Act
• Basic Conditions of Employment Act
• Protection of Personal Information Act (POPIA)

7. Purpose of Processing Personal Information

Personal information is processed for purposes including:

• Design and administration of funeral cover products
• Facilitating savings wallets through licensed partners
• Premium collection and payment processing
• Claims handling and customer support
• Compliance with legal and regulatory requirements
• Fraud prevention and risk management

8. Request Procedure

Requests must be submitted in writing to the Information Officer and must include:

• Full name and contact details
• Description of the requested record
• Proof of identity
• Authority if acting on behalf of another person

9. Fees

Access to personal information relating to the requester is generally provided at no cost. Fees may apply for reproduction or non-personal records in accordance with PAIA regulations.